European Warm Series Jihua 3515 Strongman New Style Outdoor High-Top Training Hiking Desert Tactical Puncture-Resistant Boots

After-Sales Terms 1. Shoe Size Issues 1. When you receive the shoes, try them on first. If the size doesn't fit, we can exchange them for you. Please make sure to spread newspapers or other paper on the ground when trying them on to prevent the shoes from getting dirty and affecting our resale. If there are visible stains or missing tags on the shoes after returning them, it will affect our resale, so exchanges will not be accepted 2. Shipping fee for size exchange payment status: 1) Due to our negligence in sending the wrong size, this is our responsibility, and we will naturally cover the return shipping costs 2) If you need to exchange sizes due to personal reasons, you will be responsible for the return shipping costs 3) To exchange sizes, you only need to pay for shipping costs, no additional fees are charged 2. Seven-day no-reason return and exchange policy 1. Due to our mistake, the shoes were found to have issues with style, color, shoe size, etc 2. The shoes sent have serious quality issues such as broken soles, large areas of glue peeling off, and discoloration 3. Returned shoes must not affect our secondary sales, and if there were any gifts included, they should also be returned together Warm reminder: For subjective reasons from the customer - if there are no quality issues, the customer needs to pay for the full shipping cost. For free shipping products, if the customer returns or exchanges, they need to pay for the shipping cost (because the initial shipping cost is covered by the seller). We apologize for any inconvenience. 3. Shoe Quality Issues 1) On the day the buyer receives the shoes, if they find any obvious quality issues (such as cracks in the glued sections), please take a picture and send it to our after-sales customer service. After verifying the situation, we will provide an unconditional return or exchange, and we will cover the shipping costs 2) Special offer shoes with minor flaws are considered normal and cannot be returned or exchanged. If there are serious quality issues that affect wearability, repairs can be made at the seller's expense. Warm reminder: 1. Please do not stick the tape directly on the shoe box, otherwise we will refuse to accept it.Even if we sign for it, we will not accept it and return it to the buyer. Additionally, do not send via regular postal mail; we will refuse all regular postal mail and COD items. (If we are supposed to bear the postage for returns and exchanges, please ask the customer to pay in advance; we will reimburse the postage after the return. The COD fee is quite high; we hope the buyer understands.)） 2. Emphasize again that you must protect the shoe box; when returning the original packaging to the buyer for exchange, there must be a cardboard box. Otherwise, the shoe box will be squeezed during transit, and when it reaches us, the shoe box will be in terrible condition, affecting the return or exchange of the shoes For products with available sizes, we will attach an accurate size chart for you to choose and purchase. The following product details are some explanations of the product situation, which can solve some of your questions and enhance your shopping experience. Due to different shipping batches, there may be slight differences in the outer packaging of certain products. We will provide users with aesthetically pleasing and high-quality outer packaging without affecting product quality. If the specification description does not specify, the quantity of goods in the specification is 1 piece. If the SKU image does not match the product specification description, Please contact customer service promptly and request shipment of the specifications you need. [Product Testing]: Before shipping and packaging, our company will also test each item to ensure that you receive the product without any problems.  If you have any questions, please contact customer service as soon as possible to express your needs. We will reply to your question as soon as possible to ensure that the issue is resolved and avoid any unpleasant incidents. Thank you for choosing our product!!!